Apple now has a service program for a hardware issue that plagues a very small percentage of devices; The rear camera of the iPhone 14 Plus does not show a preview in the Camera app.

The company determined that all affected units were manufactured between April 10, 2023 and April 28, 2024. All eligible iPhone 14 Plus units are eligible for this program for three years after initial retail sale. “No other iPhone models are part of this program,” it warned, including the iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max.

According to the terms of the iPhone 14 Plus Rear Camera Problem Service Program, officially known as iPhone 14 Plus, Apple or one of its authorized service providers will solve this problem free of charge. Although this initiative is available worldwide, the company warns that it may limit or limit repair to the original country or region of purchase. More importantly, this program will not extend the standard warranty coverage of your iPhone 14 Plus.

“If your iPhone 14 Plus device has this issue, please use the serial number checker below to see if your device is eligible for this program,” Apple said. Just type your iPhone’s serial number and press the Send button. If your device was manufactured within the period specified above and is affected by this issue, you should be entitled to a free repair.

To find your iPhone’s serial numberGo to Settings > General > About and see it displayed next to Serial Number. The serial number can also be printed on your iPhone and its original packaging and viewed in Finder and iTunes.

Everyone who is entitled to free repair make an appointment at a nearby Apple store or Contact Apple support Arranging for mail delivery service through one of the company’s repair centers. Service technicians will examine your iPhone for any damage that may prevent you from completing the repair, which is the normal procedure.

Whether it’s a cracked rear glass or a faulty battery, Apple will notify you that the problem needs to be resolved before service. In some cases, additional repair may come at a cost. Apple will warn you in advance of such charges and ask for your permission before starting the repair.

You can also take your device to a third-party service, but it must be an authorized Apple service provider. We certify all Apple Authorized Service Providers to deliver service to the highest standards in the industry, so you get the same professionalism and repair quality you’d expect from Apple, Apple explains. You can find it using authorized service providers in your area. Apples support page (You must sign in with your Apple Account).

Before any repairs, it’s a good idea. Back up your iPhone to iCloud or computer so you can restore from a backup file In case technicians need to wipe the device clean.

Source: Apple